About the Windsor Hotel
The Windsor Hotel, a Family-owned and operated establishment, now entering its third generation, is situated on the edge of Hermanus’ Walker Bay. A destination which is world famous for land-based whale watching and breath-taking natural beauty. Immersed in history and situated in these extraordinary surroundings, the Windsor brings warmth, charm, traditional service and timeless simplicity to the Champagne Air of Hermanus.
Family-owned
Traditional Service
The Windsor Mission
To be recognised as a traditionally run hospitality establishment, providing good quality accommodation and a wholesome breakfast by staff who are attentive and responsive to our guests’ needs, offering an experience which is easy to enjoy and hard to forget.
The Windsor Values
- We value family and loyalty.
- We value our history of hospitality.
- We value personal honesty, fairness & integrity.
- We value respecting ourselves, our colleagues and our guests.
- We value the strength and diversity of our team.
- We believe that all those working at the Windsor Hotel should be multi-skilled and flexible team players.
- We believe the way in which we ensure the long term sustainability of the business in a competitive market is through service excellence, attention to detail, being responsive to market needs and changes, and by providing good value for money.
- We believe in equipping staff to excel in their jobs, and we commit ourselves to developing our staff to their full potential.
- We believe that each person is accountable for their actions and the tasks they have been given.
- We encourage the team to take initiative through open communication and a direct reporting structure, which fosters efficient teamwork.
- We value loyalty & pride in the Windsor Hotel, and our vision & mission should be the hallmark of all those employed here.
